This policy outlines the terms related to order cancellation, refunds, and payment confirmation for purchases made on Anayah Jewellery (“we”, “us”, “our”).

By placing an order on our website https://anayahjewellery.ae/, you agree to the terms stated below.

1. No Cancellation & No Refund Policy

All purchases made on our website are final.

Orders once placed cannot be cancelled, modified, or refunded.

• No refunds will be issued under any circumstances, including but not limited to change of mind, incorrect size selection, delivery delays, or dissatisfaction after delivery.
• Please review our returns & refunds policy for further queires.
  
• This policy applies to all products, including made-to-order, customised, discounted, or promotional items.
  

⚠️ Important Notice to Cardholders:

This is a strict No Cancellation & No Refund policy. Customers are required to review product details, sizing, and order information carefully before completing the purchase. By proceeding with payment, you acknowledge and accept this policy.

This policy is clearly communicated prior to checkout to prevent misunderstanding or disputes.

2. Payment Confirmation

Once your payment has been successfully processed:

• You will receive a payment confirmation via email sent to the email address provided at checkout.
  
• In some cases, you may also receive a confirmation via SMS, depending on the payment method used.
  
• Payment confirmation is typically sent immediately after successful payment, but may take up to 24 hours in rare cases due to bank or payment gateway processing times.
  

The payment confirmation will include:

• Order number
  
• Order summary
  
• Payment status
  

If you do not receive a confirmation email within 24 hours, please check your spam/junk folder or contact our customer support.

3. Payment Methods

We accept payments via secure and authorised payment gateways (TELR). All transactions are encrypted and processed securely.

4. Failed or Duplicate Transactions

• In the event of a failed transaction where the amount has been debited, the amount will be automatically reversed by the bank or payment provider within their standard timelines.
  
• If a duplicate payment is detected, please contact us with proof of transaction for verification.

5. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

Email: info@anayahjewellery.com

Address: FDCW1782 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates

Phone: +971569788984